According to Business Terms And Conditions, it is possible to place a claim, a repair or customization request only in writing with the product, or personally. We can not accept a claim, a repair or customization request without following form.
How to place a demand?
Fill in the following form carefully, print and attach to the product packing. If you have already sent the product, fill in following form, save it, and write us the Repairment (RMA) order number „RMAxxxxxxxxx“.
Pay attention to the Defect Description field. The better and more detailed you describe it, the quicker the demand will be done. Fields Invoice and Purchase Date are important to us for tracking the production series and applying the warranty.
Thank you for your helpfulness and careful filling!